Privacy Policy

Date Updated: April 19, 2024

Introduction

Velocity Global is committed to maintaining your trust, ensuring your privacy and protecting your personal data. We work to process your personal data in a fair, transparent, and lawful way, and this Privacy Policy explains how we collect, use, process, share, and protect personal data. It also describes the choices available to you regarding the use of your personal data. As you review this Privacy Policy, keep in mind that some Velocity Global products are subject to separate terms and conditions that include privacy-related terms supplementing this Privacy Policy.

Any personal data you provide when using our public-facing website (our “Site”), our cloud-based technology platform (our “Platform”), any other website operated by us, or our products and services will be used in accordance with this Privacy Policy. Please read this Privacy Policy carefully to understand our policies regarding your personal data, including your responsibilities for storing, collecting, using, and sharing personal data.

Data that we collect when you use our Site

Velocity Global may collect and process your personal data to ensure the efficiency and effectiveness of our Site, particularly with regard to the following:

We collect and use personal data to ensure we provide you with informative and timely marketing material:

When you download an e-book, checklist, or other content from either our Site or a social media profile operated by us, the download is part of a series of information. We use your contact information that you gave us (for example, name, email, phone number, etc.), along with company information (for example, company name, business title/role), and it is in our legitimate interest to provide you with additional emails and marketing materials pertaining to the downloaded materials so that you have the most accurate and up to date information. If you choose not to continue to receive such information, you can unsubscribe from marketing communications at any time.
If you register for one of our webinars, we may share the personal data you submit during the registration process with the co-presenter(s) of the webinar as stated in the registration form of the webinar.
We use or retain some personal data based on our legitimate interest in performing internal revenue forecasting and data analytics to enhance our service capabilities.
To make our Site and our products more useful to you, our servers (which may be hosted by a third-party service provider) collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit to our Site.

Data we collect automatically when you use our Site

Velocity Global and our service providers automatically collect information about you when you access our Site. In compliance with applicable data protection laws, we are committed to transparency regarding the collection, processing, and usage of your personal information. This section outlines the types of data we and our service providers automatically collect when you interact with our website, applications, or other digital platforms, and how we utilize this information.

Log Data

Our servers automatically record information when you use our services, including your interactions with our platform, the pages you visit, and the actions you take. This data is essential for troubleshooting technical issues, ensuring the security of our systems, and analyzing user behavior to improve our services. Data collected may include your browser type, operating system, IP address, domain name, and/or a date/time stamp for your visit.

Cookies

Cookies are small amounts of data that are stored in separate files within your computer’s Internet browser. Cookies are accessed and recorded by the websites you visit, and by the companies that show advertisements on these websites, so that they can recognize the same browser. For more information regarding cookies, please see our cookie policy below.

Web Beacons

These are sometimes called transparent GIFs, clear GIFs, or web bugs, and are small strings of code that provide a way for us to deliver a small graphic image (usually invisible) on a web page or in an email. Web beacons can recognize certain types of information on your computer such as cookies, the time and date a page is viewed, and a description of the page where the web beacon is placed.

Analytics

We utilize analytics tools to gather aggregate data about the usage patterns of our services, such as the number of visitors, demographics, and popular pages. This information helps us to understand how users interact with our platform and to make informed decisions about improvements and developments. We utilize Google Analytics, a web analysis service provided by Google Inc. (“Google”). We utilize data collected by Google to track and examine the use of our Site and to prepare reports on site usage activities. See more information on Google Analytics. Google AdWords conversion tracking is an analytics service provided by Google that connects data from the Google AdWords advertising network with actions performed on our Site. See more information on Google Ads. For more information on your privacy choices in connection with Google Analytics, including the Google Analytics Browser Opt-Out Add On, please visit the Google website at: www.google.com/policies/privacy/.

The data we collect and how it is used and shared:

Data Category	Types of Data We Collect	How Your Data is Used	With Whom your Data is Shared	When We Delete Your Data
Marketing Data	IP Address, Name, Email Address, Device ID, demographics, targeting personas.	To provide relevant content regarding our products and services	Internal use only	7 years
Recruitment Data	Name, Contact Information, Job History, Business Skills.....	To consider candidates for employment with Velocity Global or one of its Client’s	Velocity Global and Client Hiring Personnel	7 years
Employment Data	Name, Contact Information, Citizenship, Tax ID, Banking information, DOB,	To manage employment, including payroll processing, benefits management, promotions and disciplinary action	Internal use only unless required by law to share for some legally warranted reason.	7 years
Supported Worker Data	Contractor Data ( Management, Multi-Country Payroll, Contractor Classification, and Global Agent of Record (AoR)	To manage our relationship with you and our clients.	Internal use only unless required by law to share for some legally warranted reason. We may share some employment data with our Clients for Supported Workers (is limited based on regional labor laws)
	Contact Data (name, address, email address, phone number, etc.)	To contact you and process communications and employment services
	Financial data (bank account/ payroll details)	To pay you
	Demographic Date (like age, gender, marital status, tax ID number, etc.);	If applicable and necessary to register workers with local labor and tax authorities
	Location Data (browser delivered data)	To report on the country and county/district or state/province where you perform work.
	Global Employer of Record (EoR)	To manage our relationship with you and provide obligatory labor reporting.
	Medical data (insurance and health conditions/preferences	Necessary to provide health insurance or other related employee benefits;
	Immigration-related data, if necessary	If applicable and necessary to sponsor a work visa application or otherwise assist with or manage the immigration process;
	Trade-union membership; and	If applicable and necessary based on regional labor laws
	Data related to your educational and/or criminal background	For background check purposes if necessary for the client or position to which you are applying.
Service Delivery Data	Name, User/Employee ID, Country, ...	To deliver contracted services	For internal use or with the Clients associated with a Supported Employee (data is limited based on regional labor laws)	7 years
Benefits Delivery Data	Health insurance #, Health Data, DOB, Banking Information....	To provide our employees and supported employees with employment benefits, such as healthcare, vacation time, or retirement savings	HR, Payroll, our benefits providers vendors (if services are being utilized).	7 Years after termination of employment
Analytics Data	IP Address, Site Usage (pages, time), Location....	To improve your web experience, based upon your data sharing preferences	Our marketing and IT teams and Analytics service providers	30 days
Log Data	IP Address, Location, Length of Visit, Login data, other...	To help us secure our systems and research any technical issues, privacy, or security incidents.	Internal use only, IT, Security, Privacy & Legal	30 days
Data Rights Requests	Name, Email Address, Home Address, Employee ID, Tax ID	To verify your identity prior to fulfilling a request for data access, correction or erasure.	Internal Use Only, Privacy Authorities, as permitted for oversight or to respond to a legitimate complaint or request	Permanent Records - as required by law
Diversity, Equity, Inclusion (DEI) data	Gender, Gender Affiliation, Age, Ethnicity, Disability,	This data is optionally provided in those jurisdictions which monitor this information in support of policy development	Only aggregate data is shared outside of the organization with the appropriate governmental and compliance organizations.	7 years

Data Collection - Cookies

First-Party Cookies

Our Site uses cookies to distinguish you from other users of our Site. Cookies are small text files used as an anonymous unique identifier sent from our Site and stored on your browser or hard drive. This helps provide you with a good experience when you browse our Site, and also allows us to improve our Site and our products.

These identifiers are not what you might think of as personal information, like your name or phone number. However, this sharing of data may be defined as a sale under California law. You have the right to accept or refuse cookies, and to know when a cookie is being sent to your computer. If you choose to refuse cookies, portions of the Site or services may not function as intended.

We use cookies:

which are essential to make our Site work (essential cookies); and
to help us improve our Site by giving us insight into how the Site is being used.

We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. Persistent cookies can be removed by following Internet browser help file directions. Your settings are browser and device specific—so, if you come back to our Site from a different device or browser, or you delete cookies on your current browser, you may need to apply these settings again.

By clicking on “Accept” on our Site’s cookie banner, you agree that we can place cookies on your computer or device. If you do not consent, or wish to be more specific in your consent categories, please use the “Manage My Preferences” link available on our Privacy Page. You may continue to use our Site, but the functionality may be decreased. You may also use your browser settings to delete your cookies and adjust the Cookies Settings.

By accessing or using our Site, you agree to our Terms of Use.

Data we collect when you become a customer

In addition to the above, Velocity Global collects and processes your personal data when you sign on as a customer. For example, to deliver our products and services and give you access to our Platform, we may process your account owner’s name and contact information, such as name and email address, job title, or phone number, when you use this information to Contact Us or to access or use our Platform. We may also use this information to contact you, our Customer, to schedule demonstrations of our products and services or respond to requests for customer support.

By accessing or using our Site and/or our Platform, you agree to our Terms of Use.

Data we collect when you become a supported worker

In addition to the above, Velocity Global collects and processes your personal data when you join our supported workforce. This information is stored and processed on our Platform and can be accessed on our Platform by authorized representatives of the Velocity Global customer to which you are providing your services. This information is used to fulfill contractual obligations to our customers and is also frequently necessary for the purposes of carrying out our obligations in the fields of employment and contractor management. The categories of your personal data that we collect and process vary depending on the applicable product and the laws of the country in which you work:

Contractor Management, Multi-Country Payroll, Contractor Classification, and Global Agent of Record (AoR) products:
- Contact data (name, address, email address, phone number, etc.);
- Financial data (bank account/payroll details);
- If applicable, demographic data necessary to register workers with local labor and tax authorities (like age, gender, marital status, tax ID number, etc.); and
- Location data (we use built-in browser location settings to collect and report on the country and county/district or state/province where you perform work. You can control this by adjusting the location settings of your web browser).
Global Employer of Record (EoR) product:
- All of the above categories of data;
- Medical data necessary to provide health insurance or other related employee benefits;
- If applicable, immigration-related data necessary to sponsor a work visa application or otherwise assist with or manage the immigration process;
- If applicable, trade-union membership; and
- If requested by the customer to which you are providing your services, data related to your educational and/or criminal background collected during the background screening process.

By accessing or using our Platform, you agree to our Terms of Use.

Aggregated Data Usage

In certain instances, we may use aggregated, de-identified user data to help enhance our Platform, debug or repair issues, or otherwise improve our products. These uses are compatible with the original purpose for which the personal data was processed. For example, to support diversity, equity, and inclusion initiatives, we aim to provide our customers with anonymized reporting on the demographic makeup of their supported workforce. This information is collected on a voluntary basis during our onboarding process, and except where required by applicable law, we avoid collecting personal data revealing political opinions, religious or philosophical beliefs, genetic data, biometric data, or data concerning sex life or sexual orientation.

By accessing or using our Platform, you agree to our Terms of Use.

How we collect personal data

Velocity Global often collects and uses personal data that you provide directly to us. This data is collected in various online forms or through your use of our Site and/or our Platform and is collected throughout our business relationship.

Other ways you provide personal data to us

If you provide us feedback or contact us via email or through our Platform, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply. If you submit a review while using our Platform, we use your email address to validate the legitimacy of your review. Note that your review will remain anonymous and your email address will not be shown publicly in these cases.

We may also collect personal data on pages of our Site that state that personal data is being collected. For example, when you Contact Us, we ask for your name, business email, company name, phone number, and job function. Where we ask for personal data, we distinguish between ‘optional’ and ‘required’ fields.

Data Transfer and Storage

We are a United States based company, and all data flows back to a centralized infrastructure managed by Velocity Global in the United States. We and our service providers may also receive your personal data from other sources, such as public databases, marketing partners, social media platforms, and other third parties. Our privacy compliance efforts involve data protection impact analyses in order to limit the collection of data only to that which is necessary. We also adhere to relevant data transfer protocols in the countries where we provide our services.

Third Party Sharing

General Sharing

We may share information internally or with third parties for purposes described in this Privacy Policy. Information collected within the European Economic Area (“EEA”) may, for example, be transferred to countries outside of the EEA for the purposes described in this Privacy Policy. We utilize the standard contractual clauses published by the European Commission to ensure there is a legal basis to transfer personal data from the EEA to the United States and other countries. We have also adopted contract language for the United Kingdom and China.

Sub Processors

We transfer personal data to vendors, service providers, and other partners who support our business, such as providing technical infrastructure services, analyzing how our products and services are used, measuring the effectiveness of our marketing and advertising, providing customer service, facilitating contracts or payments, or conducting research and surveys. These partners must adhere to strict confidentiality obligations in a way that is consistent with this Privacy Policy and the agreements we enter into with them. Here are examples of some of the ways we use subprocessors to process your personal data:

We use Software-as-a-Service (SaaS) and other vendors to help us process personal data, such as:

Service Provider Type	Data Processing Purpose
Email Hosting	Send and received business communications
Internal instant messaging	Facilitate employee collaboration
Campaign management and targeted marketing tools and vendors for our website	Engage prospective clients, employees and supported employees
Social media marketing tools and vendors	Recruit new employees, supported employees, and clients
Customer relationship management software	Help with business-related communications, engagement and account management
Billing and credit card merchant systems	Payment processing
Ticketing and help systems	Support our customers and employees and address internal system enhancements, bug fixes, or process updates
Payroll, expense management and benefit management software and vendors	Provide necessary employee services
Recruitment platforms	Simplify the input, sorting, and matching of job candidates to jobs
HR Management software	Ongoing employee management and record keeping

Velocity Global does not sell and will not sell personal data or consumer information. We only share data with partners for whom we’ve contracted to provide a specific data processing purpose, such as payroll process or benefits adminstration. We may disclose your personal data to the extent that we are required to do so by applicable law, in connection with any legal proceedings or prospective legal proceedings.

Data Security

We are committed to ensuring that your personal data is secure. In order to prevent unauthorized access or disclosure, we have put in place appropriate technical and organizational measures to safeguard and secure the personal data we process. We have certified to and maintain active compliance with industry standards like ISO/IEC 27001:2013. Find more information about our ISO/IEC 27001:2013 certification here.

We also comply with and follow the principles of the EU’s General Data Protection Regulation across our business and strive to process your personal data in a fair, transparent, and lawful way. Where we process personal data from a member of the Asia Pacific Economic Cooperation (“APEC”) economy, we perform such processing in a manner consistent with the APEC Cross Border Privacy Rules system, to the extent applicable. By assessing the impact of data processing and the collection of personal information, we are able to more effectively serve and support our customers and supported workers around the globe.

However, no system is 100% secure and the security of your personal data cannot be guaranteed. You play a part in the protection of your personal information, and so you must ensure you protect your username and password and do not share it with others. If despite all our efforts, a data incident does occur, we will take appropriate countermeasures to limit the damage. In case of a data incident that is likely to result in a high risk of unauthorized access to or disclosure of your personal data, and depending on the circumstances, we will inform you about remedial actions to prevent any further damage. Where applicable, we will also inform the relevant data controller, supervisory authority, or other authorities without undue delay.

Data Retention

We will not store your personal data longer than necessary for the purpose for which we have processed your personal data, including our legal requirements to retain data after completion of the relevant work engagement. How long we retain your personal data depends on the type of data, the purpose for which we process it, and local laws governing the storage of the data. Please see our data retention schedule in the previous Data Collected and How it is Used section, appearing earlier in this privacy notice.

Your Privacy Rights

You have the right to access your personal data, including the specific pieces of data that we collect, the business purpose for collecting or using this data, and the parties with whom we share this data. You may also request that your personal data be corrected, amended, rectified, restricted, not processed, or deleted by using the Data Rights Requests button at the bottom of the page.

You will not be discriminated against or otherwise penalized for exercising rights in your personal data. Please note that we must retain certain information related to the request itself as part of our legal records. We also retain anonymized information, as much as may be possible, in order to maintain the accuracy of our records for compliance with applicable law or to manage ongoing business requirements like financial reporting.

We require all personal data-related requests to be in writing using our ticketing system or a recognized postal delivery service. We will respond to your request within a reasonable time and in any event within 30 days. We may require additional information from you to allow us to confirm your identity and review your personal data. After we have confirmed your relationship with us and have the proper authorization, we will respond to your request in further detail.

Data Rights Requests – Know, Correct, Erase

If we receive a request from an individual whose personal data we process on behalf of another party, we will inform the other party of the request, and work with both the third party and the individual to complete the request.

If you believe that any of your personal data we are holding is incorrect, incomplete, or should not be processed, please contact us as soon as possible through the contact methods listed, and we will promptly take the appropriate action.

You are responsible for ensuring we have an up-to-date, active, and deliverable email address at which we can contact you, and for periodically visiting our Site and this Privacy Policy to review any changes or updates.

You have the right to withdraw your consent to receive any marketing or sales material from us at any time. To do this, please click below:

Contact Velocity Global Marketing

Changes to our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. In some cases, we provide additional notice of changes. If we make material changes to how we treat your personal data, we will notify you by email to the email address specified in your account and/or through a notice on our Site and/or our Platform. The date the Privacy Policy was last revised is listed at the top of this page. Velocity Global may change this Privacy Policy from time to time by updating this page.

Contact Privacy

If you would like to exercise your privacy rights to understand what personal data we have collected, would like to correct or update any information we may have on file for you, or delete your personal data that we are not required to retain by law, please use this link: