Privacy Policy

Date Updated: April 16, 2025

Introduction

Velocity Global is committed to maintaining your trust, ensuring your privacy and protecting your Personal Data. We process your Personal Data in a fair, transparent, and lawful way. “Processing” means collecting, using, sharing, transferring, storing, and deleting your Personal Data. This Privacy Policy explains how we process and protect Personal Data as well as the choices available to you regarding the use of your Personal Data. As you review this Privacy Policy, keep in mind that some Velocity Global products are subject to separate terms and conditions that include privacy-related terms supplementing this Privacy Policy.

Any Personal Data you provide when using our public-facing website (our “Site”), our cloud-based technology platform (our “Platform”), any other website operated by us, or our products and services will be used in accordance with this Privacy Policy. When used in this Policy “Personal Data” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual, and includes Personal Data or “personal information” as defined in applicable data protection laws. Data that cannot be associated with you, such as aggregated or de-identified information, is not Personal Data. Please read this Privacy Policy carefully to understand our policies and our responsibilities for processing your Personal Data.

Personal Data Collected When You Visit Our Site

Velocity Global may collect and process your Personal Data to ensure the efficiency and effectiveness of our Site and services.

Personal Data That You Provide

Marketing Material Downloads

When you download an e-book, checklist, or other content from our Site or a social media profile operated by us, we use contact information provided (such as name, email, phone number), along with company information such as company name, business title or role, to provide you with the most accurate and up to date information. If you choose not to continue to receive such information, you can opt-out from marketing communications at any time by clicking the “Unsubscribe” link in the footer of our email communications or by submitting a Privacy request using the “Data Rights Requests” button below in the section titled, “Your Privacy Rights.”

Event Registration

If you register for one of our webinars, we may share the Personal Data you submit during the registration process with the co-presenter(s) identified in the registration form of the webinar.

AI-powered Chat Assistant

When you engage with our AI-powered chat assistant, we collect and process chat messages, personal contact information, timestamps, and related technical data (such as device type and browser information) to facilitate automated responses and improve chat assistant functionality. We may retain your information to continue conversations and communicate with you about related services and promotions. Your chat interactions may be shared with our third-party AI service provider, Abacus.AI, for processing under strict security and privacy controls. By using the chat assistant, you consent to the processing of your inquiries—including any sensitive, confidential, or personal information entered—in accordance with our policies. If you prefer not to share data with the AI-powered chat assistant, you may opt out by not using this feature.

Personal Data Collected Automatically

Velocity Global and our service providers automatically collect information about you when you access our Site. In compliance with applicable data protection laws, we are committed to transparency regarding the processing of your Personal Data. This section outlines the types of data that we and our service providers automatically collect when you interact with our Site, applications, or other digital platforms, and how we utilize this information.

Log Data

Our servers automatically record information when you use our services, including your interactions with our Platform, the pages you visit, and the actions you take. This data is essential for troubleshooting technical issues, ensuring the security of our systems, and analyzing user behavior to improve our services. Data collected may include your browser type, operating system, IP address, domain name, and date and time of your visit.

Cookies

We may use and allow others to use cookies, web beacons, pixels, local shared objects, device identifiers, and other similar technologies (“Cookies”) to collect and manage information about you. You may control data we collect from Cookies and how we use that data, including for certain features and functions of our services and certain categorical uses, such as advertising and analytics. You can click on the cookie banner located at the bottom of our Sites for details about these technologies and how we and our third-party partners use them to collect, use or share information, including how you may be able to control or disable these Cookies. Please note that even if you elect not to enable Cookies for interest-based advertising, you may still receive advertisements; they just won't be tailored to your interests based on those Cookies. Also, if you elect to receive Cookies and later delete your Cookies, or use a different browser or computer, you will likely need to renew your choices.

Certain cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. Targeting cookies are based on uniquely identifying your browser and internet device, which in some jurisdictions, constitutes Personal Data.

Cookies and Online Tracker Opt-Out

If you’d like to opt-out of “sale or sharing,” (as that term is defined by applicable law), that occurs through cookies and related technologies, follow the steps below on our Site and our Platform.

Click the cookie banner at the bottom of the Site or Platform.
Select the “Reject All” option to opt-out. Note: you must repeat this process for each device and browser that you use to access the Site or Platform.

Analytics

We utilize analytics tools to gather aggregate data about the usage patterns of our services, such as the number of visitors, demographics, and popular pages. This information helps us to understand how users interact with our Platform and to make informed decisions about improvements and developments. We utilize Google Analytics, a web analysis service provided by Google Inc. (“Google”). We utilize data collected by Google to track and examine the use of our Site and to prepare usage reports. See more information on Google Analytics. Google AdWords conversion tracking is an analytics service provided by Google that connects data from the Google AdWords advertising network with actions performed on our Site. See more information on Google Ads. For more information on your privacy choices in connection with Google Analytics, including the Google Analytics Browser Opt-Out Add On, please visit Google’s Privacy Policy.

Summary of Personal Data Processing

Personal Data Category	Types of Personal Data We Collect	Purpose of Processing *EU Legal Basis for Processing Personal Data	Who Personal Data is Shared With	Retention
Marketing Data	IP Address, name, email address, device ID, demographics, targeting personas.	To provide relevant content regarding our products and services. *Legitimate interests; and consent.	Velocity Global vendors	7 years
Recruitment Data	Name, contact information, job history, business skills	To consider candidates for employment with Velocity Global or one of our clients. *Legitimate interests; consent; performance of a contract; and to comply with legal obligations.	Velocity Global vendors that assist with recruitment and employment processes, clients’ hiring personnel associated with the Supported Employee.	7 years
Employment Data	Name, contact information, citizenship, tax ID, banking information, date of birth	To manage employment, such as payroll processing, benefits management, promotions and disciplinary action. *Performance of a contract; consent; and to comply with legal obligations,	Velocity Global vendors including payroll processors and benefits providers, government entities.	Employment + 7 years
Supported Worker Data	Contractor data: payroll, job title, role and global agent of record (AoR)	To manage our relationship with you and our clients. *Performance of a contract; and to comply with legal obligations.	Velocity Global clients associated with the Supported Employee.	Employment + 7 years
	Contact data: including name, address, email address and phone number	To contact you and process communications and employment services. *Legitimate interest; performance of a contract; and to comply with legal obligations.
	Financial data:bank account and payroll information, tax ID number	To pay you. *Performance of a contract; consent; and to comply with legal obligations.
	Demographic data: age, gender, marital status	If applicable and necessary to register workers with local labor and tax authorities. *Performance of a contract; consent; and to comply with legal obligations.
	Location data	To report on the country and county or district and state or province where you perform work. *To comply with legal obligations.
	Global Employer of Record (EoR)	To manage our relationship with you and provide obligatory labor reporting. *Performance of a contract; consent; and to comply with legal obligations.
	Medical data: Insurance information and health conditions and preferences	Necessary to provide health insurance or other related employee benefits. *Performance of a contract; and to comply with legal obligations.
	Immigration-related data	If applicable and necessary to sponsor a work visa application or otherwise assist with or manage the immigration process. *Legitimate interest; performance of a contract; consent; and to comply with legal obligations.
	Trade-union membership	If applicable and necessary based on regional labor laws. *Performance of a contract; consent; and to comply with legal obligations.
	Data related to your educational and/or criminal background	For background check purposes if necessary for the client or position to which you are applying. *Performance of a contract; consent; and to comply with legal obligations.
Service Delivery Data	Name, user and/or employeeID, country	To deliver contracted services. *Performance of a contract; and to comply with legal obligations.	Velocity Global clients associated with the Supported Employee.	7 years
Benefits Delivery Data	Health insurance ID numbers, health data, date of birth, banking information	To provide our employees and supported employees with employment benefits, such as healthcare, vacation time, or retirement savings *Performance of a contract; consent; and to comply with legal obligations.	Velocity Global vendors that assist with providing benefits and related services.	Employment + 7 years
Analytics Data	IP address, Site usage (pages, time), location	To improve your web experience *Legitimate interest	Analytics service providers.	30 days
Log Data	IP address, location, length of visit, login data	To help us secure our systems and research any technical issues, privacy, or security incidents *Legitimate interest	Velocity Global vendors that assist with the functionality and security of our Site.	30 days
Data Rights Requests	Name, email address, home address, employee ID, tax ID	To verify your identity prior to fulfilling a data rights request *Legitimate interest; and to comply with legal obligations	Velocity Global vendors that assist with fulfillment processes. Privacy Authorities, as permitted for oversight or to respond to a legitimate complaint or request.	Permanent Records - as required by law
Demographic Data	Gender, gender affiliation, aAge, ethnicity, disability	Optionally provided in jurisdictions that monitor this information to support policy development *Consent; and to comply with legal obligations	Only aggregate, anonymous data is shared outside of the organization with the appropriate governmental and compliance organizations.	Employment + 7 years
“Sensitive Personal Information” (“SPI”) collected as defined by the California Privacy Rights Act of 2020:	Government identifiers, racial or ethnic origin, union membership, citizenship and immigration status.	*Consent; and to comply with legal obligations	Velocity Global vendors that assist with recruitment and employment processes, government entities, as necessary. Aggregate, anonymous data is shared outside of the organization with the appropriate governmental and compliance organizations.	Employment + 7 years

International Transfers of Personal Data

We are a U.S.-based company, and all data flows back to a centralized infrastructure managed by Velocity Global in the United States. We may share information internally or with third parties for purposes described in this Privacy Policy. Information collected within the European Economic Area (“EEA”) may, for example, be transferred to countries outside of the EEA for the purposes described in this Privacy Policy. We utilize the Standard Contractual Clauses (SCCs) published by the European Commission to ensure there is a legal basis to transfer Personal Data from the EEA to the United States and other countries. We have also adopted standard contractual protections for international transfers involving the United Kingdom and China.

Data Security

We are committed to securing your Personal Data. In order to prevent unauthorized access or disclosure, we have put in place appropriate technical and organizational measures to safeguard and secure the Personal Data we process. We have certified to and maintain active compliance with industry standards like ISO 27001. Find more information about our ISO 27001 certification here.

Data Retention

We will not store your Personal Data longer than necessary for the purpose for which we have processed your Personal Data, including our legal requirements to retain data following the conclusion of your employment or contractual engagement. How long we retain your Personal Data depends on the type of data, the purpose for which we process it, and local laws governing the storage of the data. Please see our data retention schedule in the summary table above.

Your Privacy Rights

Depending on the jurisdiction, you may have the right to access your Personal Data, including the specific pieces of data that we collect, the business purpose for collecting or using this data, and the parties with whom we share this data. You may also request that your Personal Data be corrected, restricted, deleted, or excluded from processing by using the Data Rights Requests button below.

You will not be penalized or discriminated against for exercising your rights. Please note that we must retain certain information related to the request itself as part of our legal records. Personal data requests may be submitted via our ticketing system, email, toll-free phone number or a recognized postal delivery service. We will respond to your request within a reasonable time and in any event within 30 days. We may require additional information from you to allow us to confirm your identity and review your Personal Data. After we have confirmed your relationship with us and have the proper authorization, we will respond to your request in further detail.

Data Rights Requests

If we receive a request from an individual whose Personal Data we process on behalf of another party, we will inform the other party of the request, and work with both the third party and the individual to complete the request.

Marketing Preferences

You have the right to withdraw your consent to receive any marketing or sales material from us at any time. To do this, please use the link below:

Manage your Marketing Preferences

Changes to This Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. In some cases, we provide additional notice of changes. If we make material changes to how we treat your Personal Data, we will notify you by email to the email address specified in your account and/or through a notice on our Site and/or our Platform. The date the Privacy Policy was last revised is listed at the top of this page. Velocity Global may change this Privacy Policy from time to time by updating this page.

Contact Privacy

Submit a Data Rights Request