Director of Knowledge & Enablement

What Makes You a Great Fit

Imagine a world where every employee, in every country, can access the answers they need instantly, whether they're onboarding a new client in Brazil, ensuring compliance in France, or helping a US-based startup expand to Singapore. At Velocity Global, we make this possible as the leading Employer of Record (EOR) platform, and we're looking for a leader to take our knowledge and enablement strategy to the next level.

If you're equal parts strategist, builder, and educator (and you get a thrill from turning global compliance complexity and AI-driven insights into clear, actionable knowledge), this is your rocket ship moment. We're scaling fast, supporting companies and talent in 185+ countries, and reimagining how knowledge flows through a modern EOR business. Our mission: make it effortless for our teams and customers to access accurate, compliant, and contextual answers instantly, in any language, anywhere in the world. As we expand globally, the complexity of our knowledge ecosystem grows exponentially. That's where you come in.

How You'll Make an Impact

You'll design and run a strategic function that blends knowledge management, customer education, enablement, and communications governance with AI-powered systems — turning institutional expertise into a living, learning asset that drives adoption, compliance, and client success.

What you'll own

AI-enhanced global Knowledge Management

• Architect a company-wide strategy to capture, organize, and activate institutional knowledge from country-specific compliance rules to EOR onboarding playbooks using AI to surface, translate, and recommend content in real time.
• Implement a modern Knowledge Base/KMS (e.g., Nexus, Confluence, Notion) with AI search, summarization, and multilingual capabilities.
• Partner with Product, Engineering, and Legal to productize proprietary compliance data into scalable, client-facing resources that differentiate our platform.
• Establish governance for how knowledge is created, verified, and updated, ensuring accuracy, compliance, and audit readiness.

Customer education that drives global adoption

• Build an AI-informed customer education program that turns first-time clients into confident EOR users.
• Deliver training across webinars, multilingual in-app guides, videos, documentation, and adaptive learning paths.
• Continuously refine based on adoption metrics, engagement trends, and client feedback.

Enablement that accelerates EOR performance

• Lead onboarding and enablement for all operational teams across the entire customer lifecycle, ensuring they have country-specific, role-specific knowledge at their fingertips.
• Align internal and external education so our teams and customers operate from the same global compliance playbook.
• Launch high-impact events (SKOs, QBRs, certifications) enhanced with AI-generated materials, insights, and follow-up actions.

Global communications with intelligence

• Define and enforce governance for client-wide communications, using AI-assisted tone, translation, and compliance checks.
• Build templates, best practices, and QA processes that make every message on-brand, multilingual, and legally sound.

What success looks like

• AI-powered knowledge search cuts time-to-answer for country compliance questions.
• Clients self-serve effectively and adoption rates rise across all regions.
• Teams ramp faster with real-time, context-aware enablement.
• Communications are consistent, accurate, and compliance-ready.

Let's Connect If You

• 8–10+ years in knowledge management, enablement, customer education, and L&D ideally in high-growth SaaS, HR tech, or compliance-heavy industries. We're especially interested in meeting you if your expertise spans both the knowledge and the enablement functions.
• Proven track record implementing KMS tools with AI or automation features.
• Experience managing global or highly regulated knowledge environments.
• Expertise in instructional design, content governance, and adaptive learning systems.
• Data-driven mindset with comfort in metrics, analytics, and AI-assisted decision-making.

Why you'll love it here

• Impact: Shape the AI-enabled knowledge and enablement function that powers our global EOR business.
• Ownership: Lead strategy and execution with full executive backing.
• Growth: Expand your scope as Velocity Global scales.
• Culture: Fast-moving, globally minded, and driven by our mission to make opportunity borderless.

This is more than a role; it's your chance to create an AI-powered knowledge and enablement engine that fuels the next stage of Velocity Global's growth.