Our Response to the War in Ukraine

Learn how we’re helping our clients and their supported employees in Ukraine, Russia, and Belarus.


We are monitoring this fast-evolving situation closely and will update this space as needed. While we are in direct communication with our clients and supported employees in the region, this page will serve as an additional resource to share high-level information.

Last updated on April 6, 2022

Our hearts are with those affected by the ongoing violence in Ukraine. The safety and wellbeing of our supported employees are our top priorities. We are working with our partners and supported employees in Ukraine and across the region to ensure we provide the resources they need, including free immigration, relocation services, and mental health support.

Our People-First Response

We are waiving fees for transferring employment from Ukraine, Russia, or Belarus to another country for our clients and their supported employees. We know everyone’s situation is different, so we are working with each individual on a case-by-case basis to determine the best destination and corresponding immigration support.

These are trying times that take an emotional and mental toll on everyone affected. We are also offering counseling and mental health consultations free of charge to our affected supported employees and their families in the region through our Employee Assistance Program.

Service Updates

We are constantly monitoring the evolving situation, international sanctions, and restrictions on financial transactions. We continue to make adjustments with our partners to ensure operations run as smoothly as possible. If you have questions about ongoing operations or ways to help your supported employees, please reach out.

Resources

There are many organizations providing support for the people fleeing Ukraine. Here are a few that we recommend:

Frequently Asked Questions

Will there be a fee to move my supported employee from Ukraine to another country?

We will waive the setup fee and help you and your supported employee with immigration services when transferring employment from Ukraine to another country.

What if I want to move a supported employee from Russia or Belarus?

We are also waiving setup fees and providing immigration assistance for supported employees seeking to transfer their employment from Russia or Belarus to another country.

Where do you recommend we move our supported employees from Ukraine?

We know everyone’s situation is different, so we are working with each individual and their families on a case-by-case basis to determine the best location.

Can we provide advance salaries to our supported staff in Ukraine, Belarus, or Russia?

Legislation on advance salaries or other means of payments to employees differs across the region. We are investigating alternative means and are working closely with our partners to provide supported employees with additional funding.

What are you doing to ensure we can continue to pay our supported employees?

We are staying up to date on sanctions and financial transaction restrictions. As new information becomes available, we will continue to make adjustments with our partners to ensure ongoing operations.

I am a supported employee or client in the region. How can I get in touch?

If you are a supported employee or client in the region and need help, please reach out to [email protected] or [email protected].

Which banks are affected by the sanction of the SWIFT network?

Effective March 12, 2022, the following banks were cut off from SWIFT:

Russia

  • VEB (Vneshekonombank)
  • VTB (Vneshtorgbank)
  • Novikombank
  • Promsvyazbank
  • Sovcombank
  • Otkritie
  • AKB Russia

Belarus

  • Belagroprombank
  • Bank Dabrabyt
  • Development Bank of the Republic of Belarus

Are other banks impacted by sanctions?

Yes, other sanctioned banks include:

Russia

  • Sberbank
  • Alfa Bank
  • Bank Otkritie
  • AKB Rossiya
  • Promsvyazbank
  • Credit Bank of Moscow
  • Gazprombank
  • Rosselkhozbank
  • Sovcombank
  • Transkapitalbank
  • VEB
  • VTB

Belarus

  • Central bank of Belarus
  • Belinvestbank (Belarusian Bank of Development and Reconstruction Belinvestbank Joint Stock Company)
  • Bank Dabrabyt (Bank Dabrabyt Joint-Stock Company)

Now that the SWIFT network has been sanctioned for select banks in Russia and Belarus, how does that impact payroll?

If you or one of your supported employees has an account with one of the sanctioned banks or are otherwise impacted by these sanctions, please communicate with your client account manager immediately.